FREQUENTLY ASKED QUESTIONS

Whether you’re a student, lecturer, administrator, business professional, or enterprise client, we’ve compiled answers to the most common questions about our printing services, pricing, delivery, security, and support.

General Questions

Printek Network is a technology-enabled Print-as-a-Service (PaaS) platform that connects customers to a distributed network of professional printing facilities. We provide secure, reliable, and affordable printing services through physical bureaus, mobile printing solutions, and online ordering systems.

Printek serves:

  • Students
  • Academic staff
  • Researchers
  • University departments
  • Government institutions
  • Corporate organizations
  • NGOs and development agencies
  • Small and medium enterprises (SMEs)

Our services include:

  • Document Printing
  • Color Printing
  • Photocopying
  • Scanning & Digitization
  • Thesis & Dissertation Printing
  • Binding & Finishing
  • Large Format Printing
  • Posters & Banners
  • Secure Printing Solutions
  • Managed Print Services
  • Enterprise Printing Solutions
  • Mobile Printing Services

Yes.

Printek supports Quick Secure Mobile Printing.

Simply:

  1. Scan the QR Code
  2. Upload your document
  3. Select print options
  4. Make payment
  5. Collect or request delivery

No laptop required.

Ordering & Printing

The process is simple:

  1. Upload your file
  2. Select print specifications
  3. Choose pickup or delivery
  4. Confirm payment
  5. Track your order
  6. Receive collection notification

No.

You may place an order as:

  • Guest User
  • Registered User
  • Department User
  • Enterprise Client

Creating an account allows order tracking and faster future transactions.

Supported formats include:

  • PDF (Recommended)
  • Microsoft Word (.doc, .docx)
  • PowerPoint (.ppt, .pptx)
  • Excel (.xls, .xlsx)
  • JPG / PNG
  • TIFF
  • ZIP Archives

PDF files provide the most accurate printing results.

Yes.

Orders can be modified before production begins. Contact support immediately through WhatsApp, phone, or email for assistance.

Yes.

For high-value, large-volume, or corporate jobs, Printek can provide digital or printed proofs before final production.

Pricing & Payments

Pricing depends on:

  • Page quantity
  • Paper size
  • Color or black & white
  • Paper type
  • Binding requirements
  • Finishing options
  • Delivery requirements

All pricing is displayed before payment confirmation.

Yes.

Special pricing is available for:

  • Assignments
  • Course packs
  • Research papers
  • Thesis printing
  • Academic posters

Valid student identification may be required.

Yes.

Volume-based discounts are available for:

  • University departments
  • Corporates
  • NGOs
  • Government agencies
  • Conferences and events

Contact our sales team for custom quotations.

We accept:

  • MTN Mobile Money
  • Airtel Money
  • Visa Cards
  • Mastercard
  • Bank Transfers
  • Corporate Invoicing

Print Quality & Specifications

Customers may choose:

Draft Quality
Fast and economical for internal documents.

Standard Quality
Ideal for assignments and office documents.

Premium Quality
Recommended for reports and presentations.

Professional Quality
Suitable for marketing materials, publications, and client-facing documents.

Available paper sizes include:

  • A5
  • A4
  • A3
  • A2
  • A1
  • A0
  • Custom Sizes

We provide:

  • Standard Bond Paper
  • Premium Bond Paper
  • Gloss Paper
  • Matte Paper
  • Card Stock
  • Photo Paper
  • Security Paper

Turnaround Times

Service

Typical Turnaround

Student Assignments

Same Day

Photocopying

Minutes

Scanning

Minutes

Binding

Same Day

Thesis Printing

24–48 Hours

Posters & Banners

24 Hours

Enterprise Jobs

24–72 Hours

Yes.

Printek Express provides:

  • Priority Processing
  • Same-Day Printing
  • Urgent Document Production
  • Fast Pickup Services

Additional charges may apply.

Pickup & Delivery

Yes.

Customers may:

  • Collect from a selected bureau
  • Collect from designated pickup points
  • Request office delivery
  • Request campus delivery

Yes.

Delivery options include:

  • Campus Delivery
  • Office Delivery
  • Home Delivery
  • Corporate Delivery

Delivery fees depend on location and order size.

You will receive notifications through:

  • SMS
  • Email
  • WhatsApp
  • User Dashboard Alerts

Thesis & Academic Printing

Yes.

Our thesis services include:

  • Hard Cover Binding
  • Gold Lettering
  • Soft Cover Binding
  • Spiral Binding
  • Research Posters
  • Academic Printing Support

Yes.

Available poster sizes include:

  • A2
  • A1
  • A0
  • Custom Research Poster Sizes

Enterprise Printing

Printek Enterprise offers:

  • Corporate Document Printing
  • Marketing Materials
  • Annual Reports
  • Training Manuals
  • Conference Materials
  • Secure Corporate Printing
  • Managed Print Services

Yes.

Corporate clients can access:

  • Monthly Billing
  • Department Accounts
  • Usage Reports
  • Cost Centre Allocation
  • Dedicated Account Management

Secure Printing

Yes.

Printek Secure Printing Solutions provide:

  • Secure Upload
  • Access Controls
  • Restricted Printing
  • Audit Trails
  • Secure Disposal
  • Confidential Document Handling

All files are protected through:

  • Secure Data Transmission
  • Controlled Access
  • Job Tracking
  • Secure Print Release
  • Data Retention Policies

Yes.

Customers may request immediate secure deletion upon job completion.

Technical Support

Our support team will:

  • Review your file
  • Verify print settings
  • Recommend corrections
  • Reprint where applicable

Yes.

We assist with:

  • Layout Optimization
  • Margin Setup
  • Resolution Checks
  • Print-Ready Formatting
  • Basic Design Adjustments